Walkie Desk

Get support

Has a technician asked to connect to your computer to help you? Download QuickSupport: there is nothing to install and no account is needed.

Download QuickSupport

Beware of scams

Use QuickSupport only with a technician you know or whom you contacted yourself. Banks, the post office, the police and Microsoft will never ask you to install a remote control program. If someone called you asking for it, hang up and report it to us.

Walkie Desk and iDev never call you to offer support either. Whoever has the ID and password can see and use your computer.

Report abuse or a suspected scam

How it works

  1. Download and run

    Open the downloaded file, WalkieDesk-QuickSupport.exe. It does not ask you to install anything.

  2. Give the ID and password to the technician

    The QuickSupport window shows a 9-digit ID and a 6-character password. Read them to the technician, by phone or in person.

  3. Allow the connection

    When the technician connects, their name appears: press Allow only if it is the person you are expecting. During the session a red frame surrounds the screen, and End closes it whenever you want.

If Windows asks whether to allow QuickSupport to access the network, the choice is yours: support works anyway, even if you press Cancel.

After the session

Close the QuickSupport window: the program exits and deletes everything it had prepared on the computer. Only the downloaded file, which you can delete, and the traces Windows keeps of every program it runs remain. If you need support again, download QuickSupport from this page: it is always the latest version. How we process data: privacy notice.

The file

Version
0.6.4 of 14 October 2026
Size
9.5 MB
Requirements
Windows 10 (version 2004 or later) or Windows 11, 64-bit
Digital signature
iDev srl
SHA-256
7fa2e8f6964168f8a19cce586b0ad425f9afdffd319c0115cac772bfa2645d10

All Walkie Desk programs, including the one to install on the PCs you want to reach: Download.