Your PC stays yours.

How we protect you

• Only you see the session

  Session content is encrypted from one device to the other: neither our coordination servers nor our relay servers can read or alter it. Not even we can watch.

• Nobody gets in without permission

  A PC joins your account only with a one-time code that you generate. With QuickSupport the session starts only if you press Allow.

• You always know who is connected

  During the session a red frame shows the name of whoever is connected, with an End button to close it. With QuickSupport the frame is always visible.

• A second factor for everyone

  It is mandatory for every account from sign-up: an authenticator app, a security key or a passkey. No SMS.

• Programs signed by iDev

  Walkie Desk programs carry iDev’s digital signature: you can check that a file is genuine before opening it. How to check.

• Servers in Italy, data in the EU

  The servers are in Italy; data and backups stay in the European Union. Walkie Desk is developed and run by an Italian company, iDev S.r.l.

• Protected from scams

  QuickSupport always shows a warning against scams and has a Report button. We block reported accounts. How to protect yourself.

Protection against scams

Remote control is also used by fake tech support scammers. That is why the QuickSupport window always shows this warning:

How to check the publisher

Before opening a Walkie Desk program you can check that it is genuine, that is signed by iDev srl.

1. Right-click the downloaded file and choose Properties.

2. Open the Digital Signatures tab: the signer name must be iDev srl. Details shows that the signature is valid.

3. Alternatively, in PowerShell: Get-AuthenticodeSignature .\WalkieDesk-QuickSupport.exe must report Valid and CN=iDev srl.

You can also compare the file’s SHA-256 hash with the one on the Download page. If the publisher is different or missing, do not open the program and report it to us.

Updates

• Walkie Desk for Windows lets you know when a new version is out. QuickSupport is downloaded from the website every time, so it is always the latest version.
• From the launch, each version receives security fixes until 12 months after the next version is released, and the product is supported for at least 5 years. During the beta, fixes go only into the latest version.
• When we fix a vulnerability we publish it in the security advisories.

Reports and contacts

• Report an issue: vulnerabilities, abuse, other security or privacy problems.
• Disclosure policy: how to report a vulnerability and what to expect.
• Security advisories.
• Email: security@walkiedesk.app.