Walkie Desk

Delete your Walkie Desk account

Walkie Desk — iDev S.r.l. You can delete your account and its data at any time, by yourself, from the Walkie Desk app or from the browser.

Sign in to delete your account

How to do it

  1. Sign in

    From the app: open the Walkie Desk app and sign in. From the browser: use the button above or go to walkiedesk.app/app. You need your password and your second factor (authenticator app, security key or passkey).

  2. Open Settings → Delete account

    At the bottom of the Settings page of the user area (the same page in the app) you will find the Delete account section, with a summary of what you lose and what remains.

  3. Confirm

    Type your account email address, enter your password and second factor again and press Delete account. We immediately send you an email with the deletion date and a link to cancel it.

Only the account owner can delete the account. If an account is suspended, ask support for deletion (below).

How long it takes

Your account is deleted 7 days after your request. Until then you can cancel the deletion from Settings or from the link in the email; during those days you cannot connect to your PCs or start new sessions. When the deletion is complete we send you a confirmation email.

Subscription

If you have a subscription, you don’t need to cancel it separately: it is cancelled automatically when the account is deleted, with no refund for the period already paid, and there are no further charges. Complimentary licences on the account are lost and cannot be transferred.

What we delete and what we keep

On deletion we erase your email, name, password, second factor, recovery code, passkeys, keys and trusted browsers, the name you signed, the names of your PCs and your sign-ins. We only keep the data required by law or for security:

Tax data of invoices
10 years (legal obligation)
Session history
12 months from the session, in pseudonymised form: only identifiers and times, without name, email or IP address
Security events
12 months, in pseudonymised form, without IP address
Fingerprint of the email and of the PCs used for the trial
24 months, only as an HMAC fingerprint (prevents a second free trial)
Licences, subscriptions and licence status over time
only identifiers and numbers, for accounting
Reports concerning the account
24 months from the closing of the report
Server and relay server logs
14 and 30 days
Backups
deleted data remains in backup copies until they expire, at most 30 days
Local list of paired PCs
the name and email each PC keeps in its own access list remain under the control of whoever administers that PC; if you delete the account from a trusted browser, the PCs remove them by themselves as soon as they are online

Details are in the privacy notice.

If you can no longer sign in

If you have lost your password and second factor and cannot recover them, write to info@walkiedesk.app from your account’s email address asking for deletion. After checking that the request really comes from you, support deletes the account and confirms it by email.