Beta
Install it wherever you like. One technician, one licence.
Walkie Desk is the remote desktop by iDev for reaching your PCs, even with nobody in front of them, and for supporting your customers. Unlimited devices and up to 3 PCs open at once per technician; whoever connects only needs a browser.
- Free throughout the beta. At launch: a 14-day trial with no card and a free plan for personal use (Pricing).
- The Windows program can be downloaded from the Download page, without signing up; to connect to your PCs you need an account.
Need help from a technician? Get support with QuickSupport: download it and run it without installing, no account needed.
Walkie Desk is in beta: an experimental service, which may have interruptions and change. For information: info@walkiedesk.app
Security at a glance
- End-to-end encrypted sessions, even when they go through the relay server
- Nobody gets in without permission: a one-time code or explicit consent
- Mandatory second factor for every account
- Servers in Italy, data in the European Union
- With QuickSupport the person being helped always sees the session and can end it at any time
What Walkie Desk does
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Unattended access
Pair your PCs with your account using a one-time code and reach them whenever you need, even when nobody is at the screen.
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Remote support
With QuickSupport your customer downloads the program from walkiedesk.app/help, runs it without installing, gives you the ID and password and accepts the connection. During the session they always see an indicator and can end it at any time.
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Technicians only need a browser
Connect from Chrome, Edge or Firefox: nothing to install on the computer you work from.
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Direct connection
With WebRTC the two devices connect directly whenever the network allows it. Otherwise traffic goes through one of our relay servers, always encrypted.
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Keyboard, mouse and multiple monitors
Work on the remote PC as if you were there and choose which monitor to see. Video uses the PC’s graphics card, when it has one, to stay smooth.
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Unlimited devices
Pair all the PCs you need with your account: the number of devices does not count.
Secure by design
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End-to-end encryption
Video, keyboard and mouse travel encrypted from one device to the other. Not even our relay servers can read them.
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Parameters signed by the devices
Every device has its own key, which signs the parameters of each session: if anyone tried to alter them along the way, the connection would be refused.
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Two factors for everyone
A second factor is mandatory for every account from sign-up: an authenticator app, a security key or a passkey. No SMS.
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Servers in Italy, data in the EU
The service’s servers are in Italy and account data stays in the European Union. Walkie Desk is developed and run by iDev S.r.l.
How it works
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Create your account
Email, password and second factor. It is free during the beta.
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Set up your PCs
Download Walkie Desk from the Download page, install it on your Windows PCs and pair them with your account using a one-time code. For quick support sessions your customer runs QuickSupport, without installing it.
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Connect from the browser
Sign in, choose the PC and work as if you were in front of it.
Who it is for
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IT technicians
Support your customers and manage their PCs without paying per device: add every computer you look after. You pay one licence per connected technician.
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Companies
In-house IT reaches office PCs and those of people working from home. You pay for connected technicians, not for workstations.
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Individuals
Reach your home PC while you are away or help a family member, with the same security professionals get.
Frequently asked questions
What is a seat?
One technician, one licence: a seat is one connected technician, with up to 3 PCs open at once. A PC that is switched on and waiting does not count. PCs and technicians registered in the account are unlimited: seats only count the technicians connected at the same time. Details on the Pricing page.
Do I need to install anything to connect?
No, whoever connects uses the browser. On the PC to be reached you install Walkie Desk, downloaded from the Download page. For quick support sessions there is QuickSupport, which runs without installation: download it from walkiedesk.app/help.
Which systems does it work on?
For now the PC to be reached must run Windows; macOS, Linux, ARM devices and Android are in development (Coming soon). To connect, a recent browser is enough: Chrome, Edge or Firefox.
Can iDev see my sessions?
No. The server puts the devices in touch and counts sessions, but session content is end-to-end encrypted and the server can neither read nor alter it. What the server sees: Technical details.
How much does it cost?
Free throughout the beta. At launch: a 14-day trial with no card and a free plan for personal use. Figures will be published at launch on the Pricing page.
Can I try it now?
Yes: Walkie Desk is in beta and sign-up is open to everyone. Create an account and set up the second factor. It is an experimental service: it may have interruptions and change. For information write to info@walkiedesk.app.